Wednesday, May 25, 2016

Phone is stuck on OI2 - the OJ9 update fails OTA and Smart Switch says I'm current

The 104.35MB (presumably) OJ9 update since last November has always failed at around 30% installation with the "Installation interrupted" message. Because I can't install this update, I can't get the Marshmallow OTA update to get pushed to my phone. Also when I connect my phone to Samsung Smart Switch, it says "Your device software is up to date: OI2(ATT)" which can't be right. Is there anything else I can do or try at home before I take it to a Samsung Experience / BestBuy store to try to have them push the updated software to my phone? Thank you.


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